You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. For more detailed instructions on reserving a seat, please see our help page here. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. The term including when used in these Terms and Conditions is not a term of limitation. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Note that Mobile Ticket delivery may not be available for every event. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. You will need to provide some form of ID so that the staff can access your Ticketek account details. No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. You can log in with your email address and password to access member only content. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. How can I get Ticketek to sell tickets to my event? https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. If there is no connectivity at the venue, can Passbook tickets still be accessed? What is my online AFL Membership account? Tickets can be purchased via our website here, or over the phone on 1300 722 515. Who is entitled to a concession or child ticket? We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. No, we cannot refund the additional charge for the Refundable tickets. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. All rights reserved. Refer to specific details at each venue regarding accessing the stadium/park. Don't worry though, until you finalise your purchase the value will remain on your voucher. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. Ticketek may not replace tickets where seating is unallocated (general admission tickets). Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. Don't forget to bring your ezyTicket to the event. The MCG does apply an additional transaction fee. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. Upload your ticket. Group Bookings are available for selected events and are subject to availability. General Admission (GA) is an unreserved section/event where seating is not reserved for you. How can I receive my Ticketek Gift Voucher? Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). My Ticketek; Gift Vouchers; I've sent an email invitation but some or all of my friends did not receive them. Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. Proof of purchase may be required for any refund or exchange. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. Am I able to 'top up' my Ticketek Voucher with more credit? 4. Please comply with any stated ticket limit for this event. Postponed and Cancelled Events. You can purchase and reserve tickets in any combination up to the ticket limit for the event. In most cases, a GA ticket is a standing floor ticket. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. Are Refundable tickets offered on Gift Voucher sales? Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. endobj The Payment Form will display detailed information on your ticket purchase. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . By clicking this link, a web page will be displayed containing your ticket. iPad, tablet PC, laptop) to gain entry to an event? Ticketek may charge a reasonable fee for the replacement of tickets. How long are my friends seats placed on hold? We also regularly monitor our ticketing system for suspicious transactions. Tap "Add to Passbook" at the bottom of your mobile ticket. How do I check the balance of my Gift Voucher? Going to an event with a social club, company, school, family or friends? Will I be notified of event / gate changes? Their customer service to follow up and right the problems is poor. Your barcode to access tickets is generated upon your renewal. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided . How do I save my credit or debit card details? Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. Refunds, Payments and Exchanges. endobj Please wait a few seconds for it to load. Can I still access the full site on my phone if I need to? Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. Can event notifications and location services be turned off from the Ticketek app? No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. The user will not be able to view the ticket. I would still like my tickets mailed to me at my overseas address, is this possible? Is there anything special I need to do when I get to the venue to scan my mobile? Find out more about. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. What happens if my phone is out of battery or my network coverage is low when I get to the venue? The Ticketek app was also reportedly glitching, stopping people from . Children aged 0-6 do not require a ticket, however, they must not occupy a seat. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. Some events have more than one price type. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. Do I have to save my credit or debit card details? To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. Hello fresh has an offer on Ticketek, which is a scam don't click it . The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. If you arrive late, you may not be admitted until a suitable break in the event. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. If you would like your event to be one of these, we would love to hear from you. You will get an error message if you enter the Voucher ID incorrectly. While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. All members will have access to buy at the same time. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. However, some events will have unreserved seating where it is first in, best seats. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. If magnified, the display may be blurry. Ticketek's Group Bookingscan help you plan your next excursion. Tour dates Ticketek is selling for the following venues only. How do I find my tickets once they are in Passbook? There are no guarantees. Request details from Ticketek when booking your ticket. My AFL Membership card has not yet arrived, what should I do? If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. 3- 12 - Junior Ticket. If your question is not answered, contact our membership team via: 1999-2023 Ticketmaster. Choose the best delivery option that suits you. The example above is for an adult barcode. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. Promoters sometimes request that a number of tickets be held for promotional purposes. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! Please note that the Payment Details page is not accessible from the mobile site or mobile apps. to collect tickets. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. Requesting a password reset during the on-sale will use your time limit. Be sure to select the discounted 'member' ticket. There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. Safe, Fast and Verified {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} When attending the event ensure you can present your card on request. You are required to present your credit/debit card and photo I.D. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? At this time Ticketek NZ cannot post tickets overseas. What will happen if the barcode is sent to a non-smartphone? The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. If you have an issue with tickets purchased through an unofficial agency please return to the point . Systems are in place at every venue to ensure that each ticket barcode can only be used once. The email may have been filtered by a spam filter. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. More information relating to mobile ticketing will be communicated in the lead up to the season. On arrival, simply present your mobile ticket for scanning to gain entry as usual. Change My Location Can I purchase tickets through the mobile site? Can I use more than one Ticketek Gift Voucher in the same transaction? How do I add my mobile tickets to my Ticket Wallet? What are the different types of Ticketek Gift Vouchers? Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html No, only Mobile Tickets can be added into your Passbook. They will be assigned the next two seats along (next to Invitee A). Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. If you purchased online or through our call centre please contact Customer Service for further assistance. I am traveling the country and have a New Zealand address but my billing address is overseas. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. How long are Ticketek Gift Vouchers valid for? Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. Visit the Ticketek Groups page for more information. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. chevron_left. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. Once you have logged in, update your information. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. What are the terms of General Admission (GA)? It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. No, you can continue to use your mobile ticket. You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. . Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. Ensure your contact and personal details are correct. If your location is not recognised, National content will be displayed. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. If you have purchased concession tickets, you are also required to present a valid concession card. General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. Your barcode number can also be found via your online account here. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. You can find information on how to access your Mobile Membership through the AFL Live App here. Held seats are sold on a first-in basis. How do I purchase a Ticketek Gift Voucher? Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. No, for the first release, the app will only be an iPhone app. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. Tickets will not be issued to persons other than the credit/debit card holder. Can I sell tickets using online auction sites like eBay? General Terms and Conditions Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. How do I make a wheelchair or Accessible Seating booking? If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). You will need to provide some form of ID so that staff can access your Ticketek account details. The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. "The @Ticketek _AU app has crashed - right before Ed Sheeran. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? Don't worry! We'll now show you the tickets which have been allocated to you based on your selections. When will I receive my club of support merchandise pack? When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. These tickets are released when not required by the promoter and generally given to us to sell to the public. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. Please be aware your membership number will never change throughout your years of membership. There are so many people queued up outside the MCG, waiting to get in. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. ezyTicket - your ticket is emailed to you in PDF format. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. Can I change to Refundable tickets after I've bought my tickets? No, there will not be a priority system in place for AFL Members dining in 2023. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. Restricted view refers to seats that have restricted viewing of the stage or event. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. On some occasions seats are released closer to the event. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. Your region is identified by your IP address. There are three delivery options: Note that for general admission events, tickets can not be replaced. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account.
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