I recently purchased a dining room set from this store location. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. The furniture and accessories really fits with our collective tastes. Beautiful showroom but very unprofessional service. The pros: Beautiful and interesting selection of coffee tables. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Please send all requests to [emailprotected]. In talking with the store manager, he says they are a mom and pop shop, and cant afford a refund. Similarly, the line between "pushy" and "helpful" can vary from person to person. Merchandise in our warehouse cannot be held more than 90 days. Go in and take a look, you'll be surprised at the quality, variety and the prices! Arhaus custom Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. We have purchased gorgeous coffee table after seeing it on floor. Thank you to Tricia and Michael for all of the help with our furniture purchases! I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. From looking at other recent reviews on various forums I'm not alone. We got the warranty and it still takes months to get our new furniture repaired. Additional information about Delivery & Shipping. I've gone back to purchasing everything from Crate and Barrel and Wayfair. They refunded Le the wrong amount and sent a bill! The store is a joy for us to shop in and I don't particularly like furniture shopping. I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. Delivery time is problematic with this company. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. Even if you spend thousands of dollars you will not receive any support. You can make them your self quicker and for half the price. I got many compliments on them. condition: excellent make / manufacturer: Dining Chair model name / number: Dining Set size / dimensions: Dining Room Set more ads by this user Definitely will be back. Our experts will share little-known and research-backed facts so you know which store will fit your unique home design project! I was hesitant since it was a floor sample. No problem -- they were sending a new cover. No issues with ordering, delivery either. It's was a big change but being empty nesters we felt it was time. Business Profile Arhaus Furniture Furniture Stores Headquarters Multi Location Business Find locations Contact Information 51 E Hines Hill Rd Boston Hts, OH 44236-1151 Get Directions Visit. Would definately recommend the store and their delivery again! I'm giving this 3 stars because I had both good and bad experiences in this store. Should you notice an inconsistency, please contact Arhaus. Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. Who is looking at this furniture before it goes out for delivery? Own projects from concepting to delivery of final product. (It took me multiple visits to make final decisions on my purchases). and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. Insane. Well, my husband and I have been looking for chairs for a year now. Delete Apply today at CareerBuilder! Thank you. She help really helped me through the process. | Consumer Comment I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. Overall I am I giving this a 4 star because of Tricia. They said "we rarely get delays." Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. We visited the store several times and everyone was great to interact with and extremely helpful! Unfortunately, we cannot transact Arhaus Gift Cards online at this time. We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. Have bought several pieces in the past, but never again. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io I do wish companies would standby there commitments and honor what is being sold to the customer. Please see our Measuring for Furniture Delivery guidelines. that's how i felt and I never recommend to buy furniture from them. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. They took longer than expected. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. I am very picky and a bit difficultshe was patient, professional with great taste.I ordered a sofa and fabric for my home which she help me choose and simply love everything. STAY AWAY. From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. The Palmer bedroom set we purchased looks great and very impressed with the quality. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. It's an amazing piece and like no other. I love my new couch and the great customer service that accompanied it. When I came home from work that evening the entire place was put together. If you use one of these and buy something, Slumber Search may make a small amount of money. We make every effort to display the colors of our products accurately on the website. This was to be a birthday gift and I have this junk. They design and create furniture for outdoors, living room, dining room, bedrooms, home office with bedding and light collections too. After finalizing the design the order went in. The level of customer service was exceptional. Furniture shopping is an oftentimes tedious and mundane task. I would not recommend this place. I decided to return the blankets and Arhaus sent me a shipping label. I love this store! I was "disconnected" by phone 3 times. Request your free catalog. The least they can do is have great customer support for the prices they charge. After several emails and phone calls over a two-week period, I still do not have a return label. Slumber Search is supported by readers. We truly had a great all around experience and would recommend anyone who goes to Arhaus ask for Zane! Top flight experience over here. After complaining to Arhaus and submitting pictures to the warranty coverage they deemed it to be my fault because I vacuumed the rug approximately 6 times. The couch bent in the middle and was closer to the floor than the ends. They assist you in every part of the process. Another popular pick for Arhaus shoppers is that pivotal piece for most living spaces, a new sofa or sectional. Customer service never calls back when you try to resolve the account. While you are working on the long-term solution, your customer service representatives should apologize for the long wait and assure the customer that their issue is being resolved. Do you offer in-home design consultations? I ordered my furniture in February of 2022. Know what you want before you order but seriously you can't go wrong buying at Arhaus. There was a mishap and we got a wrong ottoman but customer service eventually got it right. Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! So we have one and they are still in the process of getting me the replacement for the broken chair. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. We picked the furniture, then we picked the material. His product knowledge put us at ease once we decided on our bedroom set. The store's GM and his associates are very personable, and give off a very family, one-on-one feel--the type of company I would rather do business with! Known for their sleek online experience and modern styles, they also have 71 locations across the US. Each one was a recording to hang up and go online for more help. I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. The pros: Beautiful selection of unique, quality dining furniture. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. Out butts hit the wood on the seat cushions. $2650 and after 7 months, we still cant use the sleeper. If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! Long wait . Not worth it, they dont stand by warranty. At Arhaus, were committed to products of great integrityfurniture made with uncompromising quality and care. I highly recommend this store! I can't say enough about the beautiful furniture and great customer service at Arhaus. All pieces look sturdy and well constructed. Clients of the Arhaus credit card as well as those who have just got a new card must enroll online with issuer.
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